Extra charges may apply where we have to deliver items outside the UK Mainland area. These areas are Northern & Southern Ireland, UK Highlands, Isle of Man, the Channel Islands and Guernsey.

Contact us to find out if your area is covered for FREE delivery. If you place an order which is outside the UK Mainland area, we will contact you. We reserve the right to charge additional shipping costs for areas outside mainland UK with the customers consent.

Our 3rd party couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order.

You have the option to have items delivered to your place of work.

Deliveries can not always be guaranteed on occasions where the courier or warehouse makes an error. However in these circumstances we aim to rectify the situation as soon as possible. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods.

Next day delivery 

For a guaranteed next working day delivery please select this option when placing an order. This option is only available for UK mainland addresses. The cost may vary depending on the size & quantity of item/s you are wanting to order and the location for delivery.  If the next day delivery option is not available for the product/s you wish to order please call us on 0845 299 0247 so we can check to see if we are able to ship this on a next working day delivery. 

Saturday delivery

We are able to do a Saturday delivery on selected products only depending on the size & quantity of item/s you are wanting to order and the location for delivery. Please call us on 0845 299 0247 for further information.

Same day delivery

We can provide a same working day delivery for your order depending on the size & quantity of item/s and location of delivery. Costs may vary between £50 - £150 please call us on 0845 299 0247 before 12pm on any working day to give you a quote. 

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Returns & Refunds

Exchange
If you are unhappy with a product and you find it is not suitable for your needs, you must contact us and return the item WITHIN 60 days from the date you receive the order for a prompt exchange.

Refunds
We will only refund orders that are returned within 30 days from the date of delivery of your order, however we will not refund any additional charges for guaranteed next day delivery. There will be a re-stocking fee of £4.99 on each unwanted order sent back to us.

Damages and Manufacturer Defects
We must be notified within 7 days if you find a fault or defect with an item you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.

We can only refund the original card details, or bank account used to make the purchase. We will never refund an order placed with us to a different card number or bank account number.

All products on our website include free delivery. However some customers request for a guaranteed next day service, which is an additional cost, and this is non refundable if the order is returned.

We will need proof of your purchase, e.g. an order number or address details to verify your order on our system.

You must contact us before returning any goods. You can email us on info@shopeezee.co.uk. We will then issue you with a returns form for you to complete and send back with the item/s. The returns form will have the designated address to send your unwanted items/s back to. If you have not been issued a returns number, your exchange or refund may take 14 - 28 days.

Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to refund your purchase from the date your items arrive in our warehouse or the supplier.